Hosted Telephony
Simple, scalable, secure.
A cloud-based phone system that keeps your teams talking from anywhere—without the cost and complexity of on-site hardware.
Hosted telephony (also called cloud telephony) runs your phone system over the internet and is managed by a trusted third-party provider. Instead of installing and maintaining a physical PBX in your office, everything lives in the cloud—so you get enterprise features with less hassle and lower cost.
Key Benefits:
No hardware needed
No bulky PBX or servers. Use desk phones, laptops (softphones) or mobiles.
Cost-effective
Lower setup and maintenance; predictable monthly subscriptions.
Scalable
Add or remove users and numbers in minutes as your business changes.
Flexible working
Make and receive calls from anywhere—ideal for hybrid and remote teams.
Reliable & secure
Professionally hosted with built-in redundancy, encryption and robust SLAs.
Advanced features
Voicemail-to-email, call recording, auto-attendant (IVR), call queues and forwarding.
How It Works
Your devices (desk phones, headsets, laptops, mobiles) connect to a cloud PBX over the internet. Calls, routing, voicemail and security are handled in the cloud, and you control everything from a simple web portal.
What You'll Need:
Desk IP phones or approved handsets
Softphone apps on laptops/desktops
Mobile apps for iOS/Android
A secure admin portal for user management, numbers and call flows
Popular Features
Built for Your Organisation
Auto-Attendant (IVR):
Route callers by department, time of day or menu options.
Call Recording:
Quality, training and compliance with role-based access.
Voicemail-to-Email:
Audio and transcripts delivered straight to your inbox.
Call Queues & Hunt Groups:
Balance inbound demand and reduce wait times.
Presence & Click-to-Call:
See availability and dial from your CRM or browser.
Admin Portal & Analytics:
Add users, manage numbers and view call insights in minutes.
Disaster Recovery:
Instant rerouting to mobiles or alternative sites if your office goes offline.
Education
Simple call flows for reception and safeguarding, reliable performance across sites.
Commercial
Fast setup, easy scaling, rich features for better customer response.
Corporate
Multi-site consistency, governance, analytics and integrations with Microsoft Teams/CRM.
Why Choose IBS?
- One trusted provider – Design, deployment, training and ongoing UK-based support.
- Future-proof approach – Easily integrate with Unified Communications, Connectivity and Mobile.
- Clear costs – Predictable monthly pricing and fewer vendor silos.
- Sustainability focus – Cloud-first solutions that cut energy use and hardware waste
Our linked services
Connectivity & Broadband
Unlock next-gen connectivity designed for cloud, IoT, and AI-powered networks. Our secure, scalable, and ultra-fast solutions keep your business ahead in the digital era. Future-proof your operations with seamless integration and technology built for tomorrow.
Mobile Solutions
Flexible mobile plans and devices that keep your teams connected and productive wherever they work.
Hosted Telephony
A cloud-based phone system that keeps your teams talking from anywhere—without the cost and complexity of on-site hardware.